Privacy Policy

1. Introduction

This Privacy Policy sets out how Protonix Materials ("Protonix," "we," "us," or "our") collects, uses, discloses, and safeguards personal information obtained through this website, including in connection with product browsing, retail purchases, and enquiries related to our distributor network. This Policy applies to all visitors, customers, and prospective business partners who access the website.

 

2. Information We Collect

2.1 Automatically Collected Information: Browser type, device information, IP address, pages visited, and duration of visit, collected through standard web technologies and cookies.

2.2 Order Information: Name, billing and shipping address, phone number, email address, and order details, collected at the time of purchase. Payment information is processed by our third-party payment gateway [insert provider name] and is not stored on Protonix servers.

2.3 Enquiry and Business Information: For distributor, bulk, or trade enquiries, we may collect business name, GSTIN, contact details, region, and product requirements.

2.4 Correspondence: Information voluntarily submitted through contact forms, support requests, or requests for technical or safety data sheets.

This website is intended for business and professional use. We do not knowingly collect information from individuals under the age of 18.

 

3. Purpose of Collection

Personal information is collected and processed for the following purposes:

• Order fulfilment, invoicing, and delivery

• Responding to distributor, bulk, and trade enquiries

• Provision of technical and safety documentation

• Compliance with applicable tax, commercial, and regulatory obligations

• Website improvement and analytics

• Marketing communications, where consent has been obtained

Personal information is not used to train artificial intelligence models and is not sold to third parties.

 

4. Disclosure to Distributors

Protonix sells products directly through this website and through a network of regional distributors. Personal information is disclosed to a distributor only where a visitor specifically requests to be connected with one for regional supply or fulfilment. Distributors are contractually obligated to use such information solely for that purpose.

 

5. Payment Security

All payment transactions are processed through a PCI-DSS-compliant third-party payment gateway. Protonix does not receive or retain card, UPI, or net-banking credentials.

 

6. Cookies

The website uses essential cookies required for site functionality, including cart and checkout operations, and analytics cookies, which operate only with visitor consent. Cookie preferences may be managed through browser settings at any time.

 

7. Marketing Communications

Marketing communications are sent only to individuals who have provided consent. Every communication includes an option to unsubscribe, which may be exercised at any time without effect on pending orders or existing business relationships.

 

8. Your Rights

Subject to applicable law, individuals may request to:

• Access personal information held by Protonix

• Correct inaccurate information

• Request deletion, subject to statutory retention requirements

• Withdraw consent for marketing or analytics cookies

• Restrict disclosure of enquiry information to a specific distributor

Requests may be directed to [insert privacy/grievance email]. Responses will be provided within a reasonable period in accordance with the Digital Personal Data Protection Act, 2023.

 

9. Data Retention

Order and invoicing records are retained for the period required under applicable Indian tax and commercial law. Enquiry and browsing data not associated with a transaction is retained only as necessary and deleted or anonymized thereafter.

 

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the Grievance Officer for Protonix Materials is:

mansidutta@protonix.com

 

11. Amendments

This Policy may be revised from time to time to reflect changes in our practices or applicable law. The date of the most recent revision is indicated above. Material changes will be notified on the website.

 

12. Contact

For questions regarding this Policy, contact: mansidutta@protonix.com